Frequently asked questions

IciFlixy is an online service to instantly top up any Algerian Mobilis, Djezzy or Ooredoo number, from Algeria or abroad.

All three Algerian operators: Mobilis (06), Djezzy (07) and Ooredoo (05). The operator is detected automatically from the number.

Airtime (custom or preset amounts), data bundles, MIX bundles (calls, texts and data) and call plans. Available plans appear after you enter the number.

Yes. Just enter the number to top up: the person doesn't need to do anything or have an account.

Yes. IciFlixy is built for the diaspora: pay with your international card, Google Pay or Apple Pay and the top-up lands on the Algerian number.

The top-up is sent automatically as soon as payment is confirmed, usually within seconds. If the operator is very busy, it can take a few minutes.

After payment, a confirmation page shows your order status and you receive an email with its reference. The recipient also gets the usual SMS from their operator.

Unfortunately, a delivered top-up can't be cancelled or moved by the operator. Double-check the number before paying. If the top-up hasn't been delivered yet, contact us right away with the order reference.

Visa and Mastercard cards, Google Pay, Apple Pay, and Algerian CIB and Edahabia cards.

Payments by international card, Google Pay and Apple Pay are charged in euros. CIB and Edahabia payments are charged in Algerian dinars. The exact amount is shown before you pay.

No. The price shown before payment is the final price, service fee included. Your bank may still apply its own exchange fees on a foreign-currency payment.

Yes. International cards are processed by Stripe, certified PCI DSS level 1, and CIB / Edahabia cards by the Algerian interbank network. All connections are encrypted and we never see or store your card numbers.

Check the details you entered, your balance and that online payments are enabled on your card, then try again. Nothing is charged for a declined payment. If it keeps failing, try another payment method or contact us.

If the operator is temporarily unavailable, the top-up is retried automatically several times. If it still hasn't arrived after 30 minutes, email contact@iciflixy.com with the order reference: we'll deliver the top-up or refund you.

The confirmation page shown after payment displays the live status, and the confirmation email contains the order reference to share with us if needed.

Since top-ups are sent instantly, an order can no longer be cancelled once the top-up is delivered.

A top-up delivered to the number you entered can't be refunded. However, if the top-up couldn't be delivered because of a technical error, you get a full refund.

Use the contact form and choose "Refund", or email contact@iciflixy.com with the order reference and the topped-up number.

The refund goes back to the payment method you used. Depending on your bank, it shows up in your account within 5 to 10 business days.

No. A number to top up and an email address are all you need. The email is only used to send you the receipt and order tracking.

Only what the order needs: the topped-up number, the plan, your email and payment references. All the details are in our privacy policy.

Email contact@iciflixy.com with the subject "Delete my data" and include the email or number you used. We confirm deletion within 30 days.